Privacy Policy

1. Introduction

Welcome to FaceMax ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using FaceMax, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Email address, username, and profile information you provide during registration
• Photos: Images you upload for matching with coaches or for the Arena feature
• Chat Messages: Messages you send to coaches through our chat feature
• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: How you interact with the App, including features used and time spent

2.2 Automatically Collected Information

We automatically collect certain information when you use the App:

• IP address and location data (approximate)
• App usage statistics and crash reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate and maintain the App, including matching you with coaches and facilitating communication
• Personalization: To customize your experience and show relevant content
• Communication: To send you updates, notifications, and respond to your inquiries
• Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

4. Photo Usage and Storage

4.1 Matching Photos

Photos uploaded solely for matching with coaches are used exclusively for this purpose. We analyze these images to match you with appropriate coaches based on your goals and preferences. These photos are stored securely and are not shared with third parties except as necessary for providing our services.

4.2 Arena Photos

If you choose to upload photos to the Arena, these images will be visible to other users of the App. You understand and consent to this visibility when uploading. Arena photos are used only for the Arena feature and are not repurposed for other uses without your explicit consent.

4.3 Data Retention

We automatically remove user images from our databases after 5 years from the date of upload. However, data may be removed sooner upon receiving and acknowledging a user request for deletion. You can request deletion of your photos at any time by contacting us.

5. Chat Feature

Our chat feature allows you to communicate directly with coaches. Messages are encrypted in transit and stored securely on our servers. We use chat data to:

• Facilitate communication between you and coaches
• Improve our matching and coaching services
• Monitor for abusive behavior and ensure a safe environment

Chat messages are retained for as long as necessary to provide our services and comply with legal obligations, typically up to 5 years, unless you request earlier deletion.

6. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App (e.g., cloud storage, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of certain data processing activities

To exercise these rights, please contact us at looksmatchinc@gmail.com. We will respond to your request within 30 days.

9. Child Safety and Protection Against Exploitation

9.1 Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9.2 Child Sexual Abuse and Exploitation (CSAE)

FaceMax is committed to preventing child sexual abuse and exploitation (CSAE). As a social application that facilitates connections between users and coaches, we take the following measures to protect children and ensure a safe environment:

• Age Verification: We implement measures to prevent minors from using the app and verify age where appropriate
• Content Moderation: We employ automated and manual moderation to detect and remove inappropriate content, including any references to CSAE
• Reporting Tools: Users can report suspected CSAE by contacting us directly at looksmatchinc@gmail.com
• Account Monitoring: We monitor accounts for suspicious activity that may indicate CSAE
• Cooperation with Authorities: We fully cooperate with law enforcement and child protection agencies regarding CSAE investigations

9.3 Response to CSAE Reports

If we receive a report of suspected CSAE or become aware of potential exploitation, we will take immediate action including:

• Suspending or terminating suspected accounts
• Preserving evidence as required by law
• Reporting to appropriate child protection authorities
• Assisting law enforcement with investigations
• Removing harmful content from our platform

These standards are designed to meet Google Play requirements for child safety in social applications. For additional resources on online child safety, visit InternetSafety101.org or contact us directly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your device or browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: